LB
Lea B
1 reviews | Active since Dec 2014
17 Dec 2015, 19:54
Serivce assistance not working
We phone the call centre more than 3 times to upgrade from easyview to dstv premium. Three times they told is we need to wait for a period of te amd it will activate. Its been 4 day and no dstv but what makes it worse is the we now dont even have the existing package, it seems if that have also now been cancelled. Very unhappy with the service resolution or the lack thereof
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Dec 2015, 12:02Hello Lea Bonnet,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2015, 12:02
Official
Hello Lea Bonnet,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,