Seriously DSTV App & Call Centre

In mid February 2023 I took a 24-month Ultra Explora contract with DStv. Ever since, it has just been headache after headache! This morning I woke up, and my Ultra Explora broke itself overnight. Had problems with it ever since it was installed! But this morning it was properly broken! I took it to one of their service centres, as I know from all my previous experiences with DStv that this will be their response to me. Here it was confirmed that it was no longer working and that it had to be swopped. As luck would have it, they did not have stock of this specific product. They will let me know when they do receive new stock. They unfortunately also could not tell me when this would be. Hopefully sometime next week if I'm lucky. I went back home, and took my old Explora (that is currently my ExtraView decoder) and connected it to where my main decoder was just so that I can have access to DStv that I pay for. No surprise the old decoder would not connect. The same old story I had to go through when I got the new Ultra decoder! I tried their self-service app, but the assistance received on this was laughable. The assistant told me that she could not fix the Ultra decoder. You lie! And that I had to wait, although I explained that I just wanted the old decoder switched to the main decoder on my account. And for them to reconnect this so that I can watch. I never asked her to fix the broken decoder. I just tried to explain my request. They will after all be collecting my debit order at the end of the month without having to ask me to assist them to get their money! I then tried to phone and speak to someone at the DStv Call Centre, but the same. He is not able to help me. This guy just told me to get an installer and give out even more money although they will be taking my money at the end of the month without even thinking twice! I'm not even two months into this contract with DStv, and it has been worse than pulling teeth without having it numbed before hand. Can't wait for the fun and games with Multichoice over the next 22 months! Surely the worst service I've received from one of the biggest institutions in South Africa!