Seriously!!!!!!

Dstv please cant you get competent people to work the centres??? I finally received my decoder ........today i email phoned and live chat that was the worse

All i asked for was to deactivate my old explorer A2 and Activate my new A3 decoder!!!!

IS THAT SO DIFFICULT........APPARENTLY IT IS !!! now 4 hours later my new decoder does not have pvr access !!!!! And the old explorer is still active????

So i went online live chat again and the person just could not understand what to do after i even gave him the error codes just told me abruptly service is offline !!!!!after i told him my account is paid in advance and him asking R95 for pvr access

Please can you just deactivate A2 decoder completely and get my new decoder A3 to work properly with my pvr access for the money im paying!!!!!