seriously bad service

So still after a week I've posted a review about bad service from DSTV to date they still haven't fixed my subscription , this is the don't care attitude they have towards their customers I mean should we even have to complain on this platform just to get a service that we pay for I'm not asking this for free i just need my subscription to be reinstated and continue watching what they offer , I'm really frustrated with how they treat customers. anyway i guess i just have to move to another service provider