IZ
Ilza Z
1 reviews | Active since Oct 2017
04 Dec 2017, 12:16
Seriously
Here we go again, so today the 4th of December 2017 and eventhought we have a payment arrangement that was made with a nameless consultant at the dpp department on the 23rd of November 2017 and the advised amount of R850.00 was paid on the 28th of November 2017 guess what my ****ing service is suspended again. I will say again I spend more time on the phone complaining about your **** service and the equally **** attitudes of the consultants that I don't have time to do what matters the most. I will continue complaining about this until someone actually sorts out the problem. I'm past frustraded with you. Maybe we should compare my telephone bill with the amount that is outstanding and start deducting the cost of phoning you for that amount. Assholes!!! ?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Dec 2017, 15:59Dear Ilza Zwarts
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2017, 15:59
Official
Dear Ilza Zwarts
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Dec 2017, 09:53Dear Ilza Zwarts
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that your service has been reinstated on the Price Lock Compact deal as requested.
Your billing concerns have been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Dec 2017, 09:53
Official
Dear Ilza Zwarts
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that your service has been reinstated on the Price Lock Compact deal as requested.
Your billing concerns have been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
IZ
Ilza Z's updateReviewer Update
05 Dec 2017, 10:12Rupert,
Thank you for your standard reply which is the same reply that I've received on the other 4 complaints as well. As said in yesterday's complaint, I'm past frustraded with DSTV and thus have deceided to take the matter further by escalating the matter to a complaint at the GCSO. I'm tired of getting the same standard reply when I phone your contact centre because the dpp department doesn't have a phone number??? This I find hard to believe because in order to obtain a fsp number you need to be able to prove Operational Ability. And secondly I'm tired of getting the same generic respones from you on my Hello Peter complaints obviously this is not taken seriously.
IZ
Ilza Z's update05 Dec 2017, 10:12
Reviewer Update
Rupert,
Thank you for your standard reply which is the same reply that I've received on the other 4 complaints as well. As said in yesterday's complaint, I'm past frustraded with DSTV and thus have deceided to take the matter further by escalating the matter to a complaint at the GCSO. I'm tired of getting the same standard reply when I phone your contact centre because the dpp department doesn't have a phone number??? This I find hard to believe because in order to obtain a fsp number you need to be able to prove Operational Ability. And secondly I'm tired of getting the same generic respones from you on my Hello Peter complaints obviously this is not taken seriously.