ZR
Zama R
1 reviews | Active since Mar 2020
29 Mar 2020, 08:56
Serious torcher!
I am seriously being torched by MultiChoice, my account has been disconnected again after a second call from their office!! I questioned the sms to disconnect my account on their live chat yesterday and they went ahead to disconnect my account. I cannot afford to call them anymore, contacting them has costed me much already, and having to load data for MultiChoice on weekly basis is to much. I wish i knew what to do now!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Mar 2020, 15:17Hi Zama,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Mar 2020, 15:17
Official
Hi Zama,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Mar 2020, 18:15Dear Zama,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We also apologise for the delay in having your payment allocated to your account. This has been escalated to our finance department a a matter of urgency. In the meantime we have reconnected your services and reversed the reconnection fees linked to the disconnection. We will continue to monitor your account until your payment has been allocated.
For future reference, please use customer number: *** as a reference when making payment to ensure that the payment is immediately allocated.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We also apologise for the delay in having your payment allocated to your account. This has been escalated to our finance department a a matter of urgency. In the meantime we have reconnected your services and reversed the reconnection fees linked to the disconnection. We will continue to monitor your account until your payment has been allocated.
For future reference, please use customer number: *** as a reference when making payment to ensure that the payment is immediately allocated.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Mar 2020, 18:15
Official
Dear Zama,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We also apologise for the delay in having your payment allocated to your account. This has been escalated to our finance department a a matter of urgency. In the meantime we have reconnected your services and reversed the reconnection fees linked to the disconnection. We will continue to monitor your account until your payment has been allocated.
For future reference, please use customer number: *** as a reference when making payment to ensure that the payment is immediately allocated.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We also apologise for the delay in having your payment allocated to your account. This has been escalated to our finance department a a matter of urgency. In the meantime we have reconnected your services and reversed the reconnection fees linked to the disconnection. We will continue to monitor your account until your payment has been allocated.
For future reference, please use customer number: *** as a reference when making payment to ensure that the payment is immediately allocated.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,