Serious Problems Account. DSTV unable to resolve any of issues raised

<p>DSTV has serious accounting problems. During the month of september my service was disconnected because I did not pay my account. On 23rd September I paid R345 and then I paid R100 on 30th September 2016 totalling to R445 for DSTV Compact. Service was reconnected on 30th september. On 6th October service was disconnected again because now they want me to pay R318. When I asked the customer service agent to explain this... she says there was a payment reversal on 16th september. As I explained the most of september was suspended and I never paid anything. I did not even do any payment reversal at all. I asked her to fix this problem. She referred me to DSTV website. When I go there the system says my smart card is wrong. She also explained they have multiple cards on my account. I only have one decorder.</p> <p> </p> <p>I have also asked them several times why they stopped sending statements. They can not explain it because thay have all my details. In my email the only thing they send me is marketing material nothing else. Even on screen statements stopped</p>