Serious DStv debit order concerns. No service still.

Item: DStv (MultiChoice)
Rating: 5
Author: chris G

I moved to debit order service. This was a big mistake as even after successful debit order of R499 for Co pact with PVR service, my account was disconnected 2 days ago. Them after nearly 3hrs on the phone it was flagged as an accounting error and the service reconnected. Then again today it was disconnected. Even though dstv can confirm they received the payment, they are forcing me to send them 6 months bank statements ( they only ever did 1 debit, which they can Confirm).

No one is able to call me back. And when I get mad they after many many calls they put the phone down as if they are angels, seriously they are not interested in helping me.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

15 Jul 2020, 10:41

Hi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply15 Jul 2020, 10:41

Official

Hi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

chris G's updateReviewer Update

20 Jul 2020, 08:59

This is totally untrue. How dare you state it was returned as unpaid when dstv and I have proof that it was paid successfully. I wish there was away that I can attach screenshots of how you acknowledged to me in writing that it was totally your error, also I wish I could atta he the proof of payment on here.

You are now making it look as if my review is Done in error on my side.

How easy it it to state oublically here the useslesss sentences you string together.

By the way, yet again my service has been disrupted today. Come on dstv what are doing?!

Still not fixed.

chris G's update20 Jul 2020, 08:59

Reviewer Update