SE
Shakeel E
1 reviews | Active since Jun 2009
17 Aug 2015, 13:59
Sent me 2 decoders?
I recently upgraded to the R849 package where I got a DSTV explorer as part of the package, The decoder was delivered to me about 3 weeks back. Today I get another decoder delivered to me?? I contact your call centre who refer me to some other company. I called them and they refer me back to DSTV? Is no one responsible for this? I will not make any more call however I better not be double billed for this item!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Aug 2015, 10:49Hello Shak1,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted by one of our DPP consultants and advised that they will arrange the collection of the second decoder that was delivered to you.
He also advised that only one decoder has been loaded and activated on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted by one of our DPP consultants and advised that they will arrange the collection of the second decoder that was delivered to you.
He also advised that only one decoder has been loaded and activated on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply24 Aug 2015, 10:49
Official
Hello Shak1,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted by one of our DPP consultants and advised that they will arrange the collection of the second decoder that was delivered to you.
He also advised that only one decoder has been loaded and activated on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted by one of our DPP consultants and advised that they will arrange the collection of the second decoder that was delivered to you.
He also advised that only one decoder has been loaded and activated on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,