SENT FROM PILLAR TO POST WITHOUT ANY ASSISTANCE

WE APP**** FOR A LOAN AND IT CAN'T BE APPROVED BECAUSE DSTV PUT HIM ON CREDIT BUREAU WE CALLED DSTV AND SPOKE TO NKOSI AND WERE TOLD HE DOESN'T OWE ANYTHING THAT AMOUNT IS TO RE-ACTIVATE THE ACCOUNT AND WE REQUESTED A LETTER STATING HE DOESN'T OWE ANYTHING AND THEY SAID WE MUST SEND AN EMAIL TO *** AND WE DID AND WE HAVEN'T RECEIVED FEEDBACK WE NEED THIS DOCUMENT AS IN YESTERDAY SO NOW DSTV IS DELAYING AND IT DOESN'T LOOK LIKE THEY WANT TO ASSIST, SO TODAY WE WENT TO DSTV MAPONYA BRANCH AND SPOKE TO LUVUYO AND HE SAID THE SAME ABOUT SENDING AN EMAIL AND GAVE US A STUPID STATEMENT THAT WILL NOT EVEN HELP US AT ALL SO IF WE HAVE TAKEN SO MUCH LENGTHS AND WE ARE NOT GETTING ASSISTED WHAT SHOULD WE DO??????

WE WANT THIS LETTER ASAP AND I DON'T UNDERSTAND WHY DSTV IS ON CREDIT BUREAU BECAUSE IT IS ENTERTAINMENT A PERSON CAN CANCEL IT WHENEVER THEY WANT WE ARE JUST BEING ****MED AND ****** BY THIS COMPANY