Sent from pillar to post and refused to be assisted with Disney plus

I have been having problems accessing Disney plus content. I have paid my subscription already but when I access the content on my Disney plus profile, I am led to the subscription page even though I pay through you guys!

This is also not the first time that I have encountered this problem. I have emailed and tried to escalate further but I got a response from Denzel saying that I must chat to a Disney plus agent regarding my issue. How are they going to help me as I am getting this Disney service through you guys so I don't understand why y'all are not willing to help me.

If this is how it's going to be and y'all are unwilling to help me, then I want to cancel my Disney plus subscription and get credited on my account as I'm honestly sick of you people bs!