Sent a request for changes and still not done

Good day<br> I sent an online query via your website last week Monday and todate I have not received a response or a call back.<br> <br> I requested that my package be changed back to Compact from the Premium package and it has not been done or neither have a received a call back and my date for debit order is the 27th.<br> The reason I sent the request via the website is that I was on vacation and only came back to work today, can this be sorted and ensure that I am charged for Compact.<br> <br> Then, I requested info - I will be going on holiday from 13 Dec 15and wanted to have services disconnected and then reconnected when I return on the 4 Jan 16, but as there is no response, I am not sure how to effect this.<br> <br> Also, I want more info on the new package up from Compact, think its about R100 more <br> <br> Can someone please come back to me on these and ensure that my account query is sorted and no extra money debited other than that for Compact services.<br> <br> I would also like to know why has no one contacted me and what is your service level turn around times???