Senior citizen de*****ed by Mutichoice (DSTV)

DSTV extra view cancelled in June 2022 and reinstated the same year in October by an Agent without a consent of a client. I am complaining on behalf of my father, a senior citizen that is currently 77 years old and taken advantage off by reckless DSTV employees. He paid service fees for over two years that he never benefitted from and even worse, the same services were cancelled over two years. A gentleman by the Name of Tsepo from DSTV Helpdesk Team or Service recovery tried to assist by failed dismally with his faceless line manager who failed to contact me after he had made a promise to my father that he will call me. They failed to provide evidence of the accused "family member" that allegedly took decoder and card a month ago at Alberton Branch, these unfound allegations could not be proven, neither a picture from their CCTV footage and this is pure theft or ***** committed by their own in my view and this is just a cover up by Tsepo. I demand for the refund of fees paid for extra decoder and insurance cancelled to be credited to my fathers DSTV account as he does not need your cash. Complaint reference number ***