Send from one point to another for service

I'm this month one of dstv's new customers that bought their service. But now I struggle to get service on their online services. I called a few times for help, but I get nowhere, just went from one point to another. I'm trying to add my smart card to my current online profile. I send a email also to a given address that doesn't exist anymore had to use the online feedback form to lodge my problem to them. Now I wait, for how long I don't know, for service.