Selling people lies and at the background taking their money

Item: DStv (MultiChoice)
Rating: 1
Author: Joyce D

I received a phone call a month ago from a lady who works at MultiChoice stating that they are selecting customers that have been with MultiChoice for a long time and offering them an insurance that will allow my family to continue watching DStv for a specific period without paying or my family can claim cash from DStv.

She stated that the insurance is free and will not change my premium at all.

To my surprise yesterday when I had to pay my monthly premium suddenly it was double.

That is a ******* from DStv and lying to people.

I want my money that I paid extra to be refunded with immediate effect.

I don't want to receive any marketing product from DStv EVER again. I don't want to work with liers.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

03 Nov 2023, 11:15

Hi Joyce,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply03 Nov 2023, 11:15

Official

Hi Joyce,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Joyce D's updateReviewer Update

03 Nov 2023, 14:24

I want feedback today and I want you to cancel whatever you have loaded in my account.

Please reverse my money and leave my premium the way it was also don't sell me anything via a phone rather make an appointment with me to come to your offices.

I really don't appreciate how you run things currently.

I am waiting for you to resolve this ASAP

Joyce D's update03 Nov 2023, 14:24

Reviewer Update