Selfservice for dummies
<p>I tried to reconnect my services yesterday and I was told that I need to pay in R322.74 to reactivate my services. Firstly my account is not in arrears and the package I required costs only R99. Nevertheless I paid the R322.74 but still no service. The walk in branch that assisted me called Customer care and they could not connect my services. I was told the matter will be escalated and will be rectified in 60min. I am convinced Multichoice has no f#@k! Clue what they doing and escalating simple means they CAN'T HELP YOU. What amazes me is that this multi-million dollar company will not call a customer with feedback but makes us hold on for hours for assistance. Fix my account or close the damn account!!!</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Jan 2017, 07:40Dear Jayson
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply31 Jan 2017, 07:40
Official
Dear Jayson
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jan 2017, 18:15Good day Jason
Apologies for the inconvenience caused.
Thank you for taking our call. We have reconnected your service on the DStv access package for R99 as requested.
Should you need any further information, please feel free to contact us via *** .
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply31 Jan 2017, 18:15
Official
Good day Jason
Apologies for the inconvenience caused.
Thank you for taking our call. We have reconnected your service on the DStv access package for R99 as requested.
Should you need any further information, please feel free to contact us via *** .
Regards
Elna
Best regards,