Selfish and inconsiderate service provider

An agent of yours called my mother offering an Explorer option. She agreed to the offer. She was informed a DSTV agent will come and help her with the installation.

Your agent called my mom to collect her parcel (decoder) in town. He further mentioned that you guys are not responsible for the installation thereof, basically expecting my mom to sort it out herself...a whole 50 year old, needs to climb a ladder and connect this entire thing herself

I am honestly disappointed with how you operate. Your system is an inconvenience that's costing my mother an additional amount that's not benefiting her in anyway

Your agents don't care about their customers. Had it been their parent, would this be the very same treatment that they give??

Please sort this out, or just cancel this subscription and collect your decoder