Self-Service Web portal issue

I have been a DSTV client for the past 20 years and have been using the self-service portal since it was implemented couple of years ago. I have a problem with my self-service profile and all I want is to control all my devices and smart cards without having to call the center all the time. This was working but then the system was \upgraded"and now it doesn't. What makes it worse is that the call center can't help me and they ask me to email support? Can somebody take ownership and contact me to resolve my problem?"""