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mE
mandy E

1 reviews | Active since Mar 2017

09 Nov 2017, 18:12

Self service payments

Debit order failed. On the 2nd i paid via card with self service the wonder. Disconnected me on the 6th reconnected me only to disconnect my secondory decoder again due to non payment on the 9th. Call centre are the worst asking for proof of payment i have done numerous times. Unacceptable.

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Nov 2017, 07:59
Official

Dear Mandy

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

mE
mandy E's update11 Nov 2017, 12:59
Reviewer Update
Dstv responded yesterday 10 nov to say they fixed the issue to only me getting another disconnection notification today they are disconnecting me for no payment.
mE
mandy E's update11 Nov 2017, 13:01
Reviewer Update
We've had to suspend your DStv services due to non-payment. Please pay R855.78 & we'll reconnect you. Really full payment made on the 2nd november as per youre fantastic self service website you are quickly referring customers to.... pathetic
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2017, 09:39
Official

Dear Mandy Erasmus

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Our records indicate that you have been assisted and the billing on your account explained.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,