Self Service never works and a further 3 calls to call centre to reconnect a holiday decoder

Recently the self service website never works and it takes 3 calls of minimum 12 minutes to reconnect a holiday decoder. This is the second time in a short time when I try to connect early on a Friday morning and self service doesn't work, then call once and they say it is connected and it isn't, after a second call they refer it to technical...still no service and then critically wants to watch sport as advertised by DSTV we realise it still shows an error. Then the problem is on your side and after 4/5 hours the problem is solved. Missed the whole rugby or tennis game. Sport is the only reason we reconnect over weekends otherwise I would have gone to Netflix a looooong time ago as the rest of South Africa and DSTV wonder why they are losing customers!!!? How dificult can it be to have a good functioning Self service website? Please come back to me how you are going to fix this problem and why is there technical problems on DSTV side and nothing is done because this is the most frustrating part of having a holiday home!!!!