Self service is just a gimmick!

Why have a online self service portal that never works?!! I have on a number of occasions tried to manage my accounts and upgrade and downgrade but it just function - the system hangs or the buttons don't work. Ultimately I was forced to call the call centre on both occasions and then when you actually report the problem they refer you to use the sms service! Well guess what? I don't want to use the sms service because for a change I don't want to always have to pay for everything DSTV related. And because I'm paying top dollar for a premium service I expect your systems to work every now and then. Especially when I'm traveling and Dont always have the means to call the centre. And don't ask me to complete a survey at the end of the call especially if it has no benefit to me, and don't ask me to email your support technicians (to a whole lot of inconsistent email addresses) with screenshots of the error message. you should have ensured your systems were working before launching them. Being a monopoly does not mean you can ignore customer service in favour of your own interests.