Self service is bad service

<p>I have various multichoice DSTV devices in use.<br />I cannot disconnect devices on the selfservice and cannot reconnect any . Their claim of selfservice does not work. Today I wanted to connect 2 units and self service does not show devices that was disconnected. I did a live chat to Qiniso and then to Sipho and again to Qiniso who informed me that the 2 devices was connected. when I went to one of the inits that was seposed to be connected. It was not and spend another hour on the phone with while DSTV call centre was trying to connect the device. They they came to the conclusion that Qiniso connect the wrong device with similar number. She could not disconnect this device and could not reconnect the one that was supoposed to be connected and said her supervisor have to assist and she will call back as it is going to take 2 to 3 hours to do. She never phone back. I spoke to my client at 19h00 today and it was still not connected. I started the process agian phoning the DSTV call centre and then it was connect. This is a pathetic service and DSTV must remove their claim that selfservice works it does not the call centre admit that it does not work.</p>