Self Service does not work

Item: DStv (MultiChoice)
Rating: 2
Author: Kerry M

I have holiday viewing with DSTV, I scheduled a disconnect online on 27/10. on the 1st we noticed that it has not yet disconnected. I then filed out the forms on the online contact page. I have still not heard from anyone I tried to call them but was told that I would be on hold for 40 min. I will be charged for not disconnecting on time bt it is the fault of DSTV!<br> <br> This is the third time this has happened to me with the Online Self Service that does not work!<br> <br> Please can this service be disconnected and my account corrected as I have done everything I can to have this done!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Nov 2015, 11:41

Hello KerryMcK,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply04 Nov 2015, 11:41

Official

Best regards,

Self Service does not work

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