HS
Herman S
1 reviews | Active since Dec 2010
15 Jul 2015, 20:16
Self Service Area and pathetic twitter support
Only 2 of my 6 decoders/services showing on the Self Service area, Not able to connect/disconnect services, Phone called centre, they claim I have two different accounts????? Before the upgrade I only had one account!!!! @DStvCare twitter support not responding to queries. THANK GOD for Netflix and Apple TV!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Jul 2015, 11:14Hello bigblackJHB,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
We confirm that we have updated our online records and that all decoders are reflecting on your online account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
We confirm that we have updated our online records and that all decoders are reflecting on your online account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply16 Jul 2015, 11:14
Official
Hello bigblackJHB,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
We confirm that we have updated our online records and that all decoders are reflecting on your online account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
We confirm that we have updated our online records and that all decoders are reflecting on your online account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert