CB
Charl B
1 reviews | Active since Jan 2017
30 Jan 2017, 09:59
Self Service
<p>What is the use of having the self service portal if it does not work. If i try to upgrade or downgrade to a package it returns "technical error please try again later". When i finally got hold of the call centre they can see all the attempts that i have made and that i'm to late and that the full amount will be payable for this month and i will have a credit for the next month. </p> <p>Unacceptable, i want the correct amount to be deducted</p> <p> </p> <p>.</p> <p> </p> <p> </p>
Helpful (0)
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Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jan 2017, 10:03Good day Charl
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2017, 10:03
Official
Good day Charl
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jan 2017, 12:59Good day Charl Botes
We have tried to contact you without any successes.
Please be advised that you may upgrade your DStv Package during the month however the amount to pay depends on when you upgrade your service.
When upgrading your service and you have more than 15 days before your payment date you will only pay the prorate amount to your next payment date.
Should the number of days before your payment date be less than 15 days you will have to pay the prorate amount to your next payment date and the next month subscription.
Please be advised that should you not require the upgraded service for the following month, please contact us on your payment date by using any of our touch points and we will assist you accordingly.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply30 Jan 2017, 12:59
Official
Good day Charl Botes
We have tried to contact you without any successes.
Please be advised that you may upgrade your DStv Package during the month however the amount to pay depends on when you upgrade your service.
When upgrading your service and you have more than 15 days before your payment date you will only pay the prorate amount to your next payment date.
Should the number of days before your payment date be less than 15 days you will have to pay the prorate amount to your next payment date and the next month subscription.
Please be advised that should you not require the upgraded service for the following month, please contact us on your payment date by using any of our touch points and we will assist you accordingly.
Kind Regards
Rupert
Best regards,