AE
ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

26 Sept 2016, 19:02

Self service

<p>Hi I called in today to charge my payment date to the 2nd of every month the lady over the phone told me it was done and how much I need to pay how ever on self service it still shows my old payment date and not my new payment date I have attached a screenshot of what I am seeing </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Sept 2016, 07:11
Official

Dear Abdul-Kader

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Sept 2016, 11:25
Official

Dear Abdul-Kader

We confirm your payment date is changed to the 2nd of every month on our end as requested. There could be a delay in update on self-service try logging off completely and log in again.

We further confirm that your account is up-to-date, your next payment is due on the 2nd of October 2016 for R 399.56.

Thank you for taking your time to contact us.

Regards

Elna

Best regards,