1 reviews | Active since Oct 2012
Self help more self destruction
<p>I am very disgusted with Multichoice at the moment. I tried your self help service the middle of June to load an extra compact package with extra view. After completion, it showed that it hadn’t gone through and I tried again. After the second attempt failed I left it at that and would phone end of June to activate it by phone. All of a sudden I get a bill for TWO compact packages which I queried. I told the agent I want ONE compact package with extra view as from the date I phoned (+/- 25 June) and she explained that I would pay for it at the next payment run being end of July. Now all of a sudden I am in arrears and the R894 I paid end of June, part of it was taken for the compact package I didn’t know I have. Now my premium subscription has been suspended. I am happy to pay for the compact package I asked for on the 25th of June (even though the agent explained the billing period incorrectly) but now I have to pay R902.03 to have my premium subscription reinstated????? I want this sorted out, I should be paying my R894 for premium plus compact+xtraview package, not extra R400+ for the self help service that wasn’t working properly.</p>
Dear Sanette
We are looking into your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Sanette
We are looking into your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Sanette Bosman
Apologies for the delayed response.
We tried contacting you today at 3:44 pm to no avail. Your enquiry has been referred to the relevant department for further investigation. Feedback will be provided as soon as more information becomes available.
Regards
Elna
Best regards,
Dear Sanette Bosman
Apologies for the delayed response.
We tried contacting you today at 3:44 pm to no avail. Your enquiry has been referred to the relevant department for further investigation. Feedback will be provided as soon as more information becomes available.
Regards
Elna
Best regards,
Dear Sanette Bosman
Apologies for the delayed response.
We tried contacting you today at 3:44 pm to no avail. Your enquiry has been referred to the relevant department for further investigation. Feedback will be provided as soon as more information becomes available.
Regards
Elna
Best regards,
Dear Sanette Bosman
Apologies for the delayed response.
We tried contacting you today at 3:44 pm to no avail. Your enquiry has been referred to the relevant department for further investigation. Feedback will be provided as soon as more information becomes available.
Regards
Elna
Best regards,
Good day
My apologies for not answering my phone the one and only time you phoned, unfortunately when in a meeting it is considered rude to take personal calls in front of collegues and management.
Has there been any resolution to this query as it time for payment again?
Good day
My apologies for not answering my phone the one and only time you phoned, unfortunately when in a meeting it is considered rude to take personal calls in front of collegues and management.
Has there been any resolution to this query as it time for payment again?
Dear Mrs S Bosman
As per our telephonic conversation, upon checking your account we confirm that on the 28th June 2016 the amount of R841.92 was credited on your account and your problem was resolved . Below find breakdown and the billing status of your account .
Amount payable on or before 1\8\2016 - for Premium Package R759.00 + Extra View R85.00 + Decoder Care Insurance R29.50 = R873.50
Amount payable on or before 1\8\2016 – for Compact Package R345.00 + Extra View R85.00 + Decoder Care Insurance R20.00 = R450.00
Total Amount payable for both Packages and services from the 1\8\2016 until 31\8\2016 and going forward will be R1323.50 as indicated on breakdown. Please be advised that your box office account have a credit amount of R60.00.
Regards
Nesta
Best regards,
Dear Mrs S Bosman
As per our telephonic conversation, upon checking your account we confirm that on the 28th June 2016 the amount of R841.92 was credited on your account and your problem was resolved . Below find breakdown and the billing status of your account .
Amount payable on or before 1\8\2016 - for Premium Package R759.00 + Extra View R85.00 + Decoder Care Insurance R29.50 = R873.50
Amount payable on or before 1\8\2016 – for Compact Package R345.00 + Extra View R85.00 + Decoder Care Insurance R20.00 = R450.00
Total Amount payable for both Packages and services from the 1\8\2016 until 31\8\2016 and going forward will be R1323.50 as indicated on breakdown. Please be advised that your box office account have a credit amount of R60.00.
Regards
Nesta
Best regards,
Dear Mrs S Bosman
As per our telephonic conversation, upon checking your account we confirm that on the 28th June 2016 the amount of R841.92 was credited on your account and your problem was resolved . Below find breakdown and the billing status of your account .
Amount payable on or before 1\8\2016 - for Premium Package R759.00 + Extra View R85.00 + Decoder Care Insurance R29.50 = R873.50
Amount payable on or before 1\8\2016 – for Compact Package R345.00 + Extra View R85.00 + Decoder Care Insurance R20.00 = R450.00
Total Amount payable for both Packages and services from the 1\8\2016 until 31\8\2016 and going forward will be R1323.50 as indicated on breakdown. Please be advised that your box office account have a credit amount of R60.00.
Regards
Nesta
Best regards,
Dear Mrs S Bosman
As per our telephonic conversation, upon checking your account we confirm that on the 28th June 2016 the amount of R841.92 was credited on your account and your problem was resolved . Below find breakdown and the billing status of your account .
Amount payable on or before 1\8\2016 - for Premium Package R759.00 + Extra View R85.00 + Decoder Care Insurance R29.50 = R873.50
Amount payable on or before 1\8\2016 – for Compact Package R345.00 + Extra View R85.00 + Decoder Care Insurance R20.00 = R450.00
Total Amount payable for both Packages and services from the 1\8\2016 until 31\8\2016 and going forward will be R1323.50 as indicated on breakdown. Please be advised that your box office account have a credit amount of R60.00.
Regards
Nesta
Best regards,