TM
Thabo M
1 reviews | Active since Jan 2014
01 Jun 2020, 20:15
Self enrichment ****
On the 23/05/2020 I paid R425, but on the 01/06/2020 my services were switched off. After calling in I was told by the agent that I owe R341 from April.This is after complaining yet again last month about being over charged. Just when will you stop sucking our blood dry. It’s disgusting
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Jun 2020, 20:17Hi Thabo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jun 2020, 20:17
Official
Hi Thabo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jun 2020, 23:17Dear Thabo,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that on the 30th of April an amount of R113, 67 was paid and this only covered the service for the decoder on the DStv Access package. You then upgraded the services on the other decoder to DStv Compact Plus but made no payment for this.
The next payment was then only received by you on the 23rd of May in the amount R 425.24 of which was not sufficient to cover your overdue and have your services active for the month ahead. Bearing in mind that DStv is a pre-paid service.
Thus to keep your services active, you'll need to make a payment of R341,00 which will cover you for the period 08-06-2020 to 30-06-2020
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that on the 30th of April an amount of R113, 67 was paid and this only covered the service for the decoder on the DStv Access package. You then upgraded the services on the other decoder to DStv Compact Plus but made no payment for this.
The next payment was then only received by you on the 23rd of May in the amount R 425.24 of which was not sufficient to cover your overdue and have your services active for the month ahead. Bearing in mind that DStv is a pre-paid service.
Thus to keep your services active, you'll need to make a payment of R341,00 which will cover you for the period 08-06-2020 to 30-06-2020
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jun 2020, 23:17
Official
Dear Thabo,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that on the 30th of April an amount of R113, 67 was paid and this only covered the service for the decoder on the DStv Access package. You then upgraded the services on the other decoder to DStv Compact Plus but made no payment for this.
The next payment was then only received by you on the 23rd of May in the amount R 425.24 of which was not sufficient to cover your overdue and have your services active for the month ahead. Bearing in mind that DStv is a pre-paid service.
Thus to keep your services active, you'll need to make a payment of R341,00 which will cover you for the period 08-06-2020 to 30-06-2020
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that on the 30th of April an amount of R113, 67 was paid and this only covered the service for the decoder on the DStv Access package. You then upgraded the services on the other decoder to DStv Compact Plus but made no payment for this.
The next payment was then only received by you on the 23rd of May in the amount R 425.24 of which was not sufficient to cover your overdue and have your services active for the month ahead. Bearing in mind that DStv is a pre-paid service.
Thus to keep your services active, you'll need to make a payment of R341,00 which will cover you for the period 08-06-2020 to 30-06-2020
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,