Second review nothing is being done by dstv

This is my second review on the same company. I received an email from Dstv stating that they were trying to get hold of me. The number they have is incorrect but yet my profile with them has got my correct contact details. I rep**** giving them my correct details. They keep telling me that I activated a second decoder thru my self service which I havent used in a long time. The only self service I use is dstv whatsapp, and there are no entries for the mentioned day. How difficult is it for such a big company to sort out such a small complaint Today alone I spoke to two consultants both giving me conflicting information. The one said I called thru on that particular day and there is a recording on the system. The manager was supposed to call me back 3 hours ago,I called them back again. Is this the way dstv treats its customers I am disgusted and upset. My services I can't pay because I am being billed for the second decoder I am now close to driving to the Randburg office ID that is what it will take