Second complaint in 2 months no results

Item: DStv (MultiChoice)
Rating: 2
Author: Feebs N

This now my last complaint. I am taking this to the consumer act. And to tell me again that I can't be reached I am telling you now that is BULL. Logged a complaint in November regarding double billing for something I don't have. Told me they will stop debit order till settled. Nobody returned to us after that now you deduct AGAIN and I made payment<br> An answer is needed in the next few hours with an explanation or this will NOT be the last you will hear from us. My lawyers will be dealing with the consumer act.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

05 Jan 2016, 07:29

Hello Feebs,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply05 Jan 2016, 07:29

Official