DM
Deidre M
1 reviews | Active since Jan 2012
08 Oct 2020, 16:18
"Second Approver"
Waiting on a refund since the 23rd September 2020. Apparently they waiting on the "Second Approver" WOW DSTV, You really out did yourselves!!!! Please give me the details of your Ombudsman.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
08 Oct 2020, 21:00Hi Deidre,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Oct 2020, 21:00
Official
Hi Deidre,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Oct 2020, 21:57Hi Deidre,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that a refund has been approved, it should reflect on your account in 2 working days.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that a refund has been approved, it should reflect on your account in 2 working days.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Oct 2020, 21:57
Official
Hi Deidre,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that a refund has been approved, it should reflect on your account in 2 working days.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that a refund has been approved, it should reflect on your account in 2 working days.
Kind regards
DStv: Hello Peter Team
Best regards,
DM
Deidre M's updateReviewer Update
09 Oct 2020, 11:08Please forward me the details of your Ombudsman.
DM
Deidre M's update09 Oct 2020, 11:08
Reviewer Update
Please forward me the details of your Ombudsman.
DM
Deidre M's updateReviewer Update
09 Oct 2020, 11:10 Please note we do not approve refunds over weekends, your details have been saved. We will get the refund approved tomorrow the 05/10/20 and the funds will reflect in your bank account by 06/10/20. Should you need any further assistance ,please feel free to contact us at anytime .
Thank you for all the wonderful years of valued and continued support. Kind regards, Noelan Naidoo
Thank you for all the wonderful years of valued and continued support. Kind regards, Noelan Naidoo
DM
Deidre M's update09 Oct 2020, 11:10
Reviewer Update
Please note we do not approve refunds over weekends, your details have been saved. We will get the refund approved tomorrow the 05/10/20 and the funds will reflect in your bank account by 06/10/20. Should you need any further assistance ,please feel free to contact us at anytime .
Thank you for all the wonderful years of valued and continued support. Kind regards, Noelan Naidoo
Thank you for all the wonderful years of valued and continued support. Kind regards, Noelan Naidoo