DE
Debbie E
1 reviews | Active since Jul 2018
01 Aug 2018, 09:28
SD Pvr swop facility via On Air complaint
Three weeks ago I filed complaint regarding the sd swop facility. Matter was attended to and I was assisted accordingly and signed up for the R49 pm option which to be a separate debit-order and my existing subscription would stay at R899 pm. Now I receive a sms saying that my debit order this month will be R2366 for which there just will not be funds to cover it. Why is it that Multi-Choice advertises all these promotions and specail offers and when you make use of them, they cost you an arm and a leg ??? I also want to mention that they make use of Ram Couriers for the delivery of the decoder - it took them a week to deliver, after On Air sent me an sms saying that the order had been dispatched - reason being that the address was not fami****. This I found out after I contacted them to hear why the delivery had not yet taken place. They have contact no's, but just dont go to the trouble to contact the client if there is a problem. Like · Reply · 11m
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Aug 2018, 20:10Dear Debbie Eloff
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Aug 2018, 20:10
Official
Dear Debbie Eloff
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DE
Debbie E's updateReviewer Update
23 Aug 2018, 13:56Dinah, again I am most disturbed by the poor service regarding this matter. In fact a debit-order was processed for an amount of R2366 even though you said it was refered to the finance team. This debit order did not go through, as I previously expalained. I contacted the DSTV call centre and an agent confirmed that the billing was incorrect and that the due amount was only R989 and the finance team would rectify it. I immediately paid the amount. Then on morning of the 18th of Aug, my service was suspended. Again I took up the matter with the call centre and again the agent said that billing was incorrect and they would reconnect and get the matter sorted with the finance team. Then 3 hours later I receive a sms saying my they have stopped the DSTV due to non payment Then I contact the call centre for the 3rd time that day and speak to an agent for the 4th time regarding the same matter. They look into the account and again it is confirmed that billing is incorrect. Now I cant help asking how the agents are employed if they are unable to assist clients?? Surely this matter could have been resolved if the first agent logged the problem. And then I cant help asking if you ever followed up the problem with the finance team and confirmed that the matter was resolved?
I can only say that I would not recommend that anyone make use of any of DSTV's promotional offers, as this is the problem one gets saddled with there-after.
DE
Debbie E's update23 Aug 2018, 13:56
Reviewer Update
Dinah, again I am most disturbed by the poor service regarding this matter. In fact a debit-order was processed for an amount of R2366 even though you said it was refered to the finance team. This debit order did not go through, as I previously expalained. I contacted the DSTV call centre and an agent confirmed that the billing was incorrect and that the due amount was only R989 and the finance team would rectify it. I immediately paid the amount. Then on morning of the 18th of Aug, my service was suspended. Again I took up the matter with the call centre and again the agent said that billing was incorrect and they would reconnect and get the matter sorted with the finance team. Then 3 hours later I receive a sms saying my they have stopped the DSTV due to non payment Then I contact the call centre for the 3rd time that day and speak to an agent for the 4th time regarding the same matter. They look into the account and again it is confirmed that billing is incorrect. Now I cant help asking how the agents are employed if they are unable to assist clients?? Surely this matter could have been resolved if the first agent logged the problem. And then I cant help asking if you ever followed up the problem with the finance team and confirmed that the matter was resolved?
I can only say that I would not recommend that anyone make use of any of DSTV's promotional offers, as this is the problem one gets saddled with there-after.
DE
Debbie E's updateReviewer Update
31 Aug 2018, 06:45Dinah, again I am most disturbed by the poor service regarding this matter. In fact a debit-order was processed for an amount of R2366 even though you said it was refered to the finance team. This debit order did not go through, as I previously expalained. I contacted the DSTV call centre and an agent confirmed that the billing was incorrect and that the due amount was only R989 and the finance team would rectify it. I immediately paid the amount. Then on morning of the 18th of Aug, my service was suspended. Again I took up the matter with the call centre and again the agent said that billing was incorrect and they would reconnect and get the matter sorted with the finance team. Then 3 hours later I receive a sms saying my they have stopped the DSTV due to non payment Then I contact the call centre for the 3rd time that day and speak to an agent for the 4th time regarding the same matter. They look into the account and again it is confirmed that billing is incorrect. Now I cant help asking how the agents are employed if they are unable to assist clients?? Surely this matter could have been resolved if the first agent logged the problem. And then I cant help asking if you ever followed up the problem with the finance team and confirmed that the matter was resolved? I can only say that I would not recommend that anyone make use of any of DSTV's promotional offers, as this is the problem one gets saddled with there-after.
DE
Debbie E's update31 Aug 2018, 06:45
Reviewer Update
Dinah, again I am most disturbed by the poor service regarding this matter. In fact a debit-order was processed for an amount of R2366 even though you said it was refered to the finance team. This debit order did not go through, as I previously expalained. I contacted the DSTV call centre and an agent confirmed that the billing was incorrect and that the due amount was only R989 and the finance team would rectify it. I immediately paid the amount. Then on morning of the 18th of Aug, my service was suspended. Again I took up the matter with the call centre and again the agent said that billing was incorrect and they would reconnect and get the matter sorted with the finance team. Then 3 hours later I receive a sms saying my they have stopped the DSTV due to non payment Then I contact the call centre for the 3rd time that day and speak to an agent for the 4th time regarding the same matter. They look into the account and again it is confirmed that billing is incorrect. Now I cant help asking how the agents are employed if they are unable to assist clients?? Surely this matter could have been resolved if the first agent logged the problem. And then I cant help asking if you ever followed up the problem with the finance team and confirmed that the matter was resolved? I can only say that I would not recommend that anyone make use of any of DSTV's promotional offers, as this is the problem one gets saddled with there-after.