SD for Explora swap no switch

My SD Decoder went on the blink and I swapped it today under my DSTV insurance. While there no one told me the switch is no longer in the box. When I got home I called the call center and all I was told was I need a smart lnb. Now I have two Exploras in my house and pay four subs a month and my install at my new house cost me R5000 three months ago so why would I want to invest another cent into installs.<br> <br> This is a load of *******, all you have done is pass the cost onto the consumer who now has no choice as either way it will cost. A smart lnb or a switch it will cost you.<br> <br> I am not happy at all and honestly just considering cancelling my DSTV on that decoder now, not only won't I have to pay for a change of install but I will save R8000 odd a year.<br> <br> Your staff need training and your customer care needs a lot of work. <br> <br> I am now beyond angry at the fact I am held to ransom of either changing a brand new installation or buying a switch that used to be built into the package for R900.