AL
Adriaan L
1 reviews | Active since Jun 2013
30 Jul 2015, 15:51
SD decoder replaced with Explorer/HD combination
DSTv \forced"me upgrade from my dual view SD decoder to a combination of Explora and HD to give 2 viewing and 1 recording channel. Installed on 23/07/2015 and took about 1.5 hours after installation to activate and operate successfully with E16-4 displayed.<br> On 26/07/2015 Explora had no channels with E16-4 but HD decoder worked - phoned call centre and they did some things and then had Explora working but no HD channels - I have spent about 4 hours on the phone with 5 phone calls to the call centre and still no resolution - Agents can then not solve the problem with mechanisms at their disposal and then supposedly get technical team involved via their supervisors"
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DStv (MultiChoice)'s replyOfficial
03 Aug 2015, 09:57Hello ajlouw,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that your signal for your Explora is not stable and advised that you call a MultiChoice accredited installer to have a look at your signal.
For installer information ,please visit our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that your signal for your Explora is not stable and advised that you call a MultiChoice accredited installer to have a look at your signal.
For installer information ,please visit our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Aug 2015, 09:57
Official
Hello ajlouw,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that your signal for your Explora is not stable and advised that you call a MultiChoice accredited installer to have a look at your signal.
For installer information ,please visit our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that your signal for your Explora is not stable and advised that you call a MultiChoice accredited installer to have a look at your signal.
For installer information ,please visit our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,