fM
felix M
1 reviews | Active since Apr 2020
08 Apr 2020, 12:01
scrambled channels
called a week ago to fix an error then all my 3 decorders got scrambled, then i have spent over 300 rands of etym and a week calling to get the situation fixed.. I wonder why I am paying for extra view coz it's been a week and extra view isn't working, I am on premium but can't view most channels . one call centre attended even suggested I call an installer to come and fix my decorders that would mean I have to pay an installer over a situation dstv messed up... I understand the volumes of calls you are getting and pressure of the pandemic but please dstv isn't acting like an essential service by doing all this
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Apr 2020, 12:13Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Apr 2020, 12:13
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Apr 2020, 16:38Hi Felix M,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, we have resolved the issue on the Primary and 1ST Secondary decoder.
The 3rd Extra View should clear the waiting for communication by itself.
Kind regards
DStv help team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, we have resolved the issue on the Primary and 1ST Secondary decoder.
The 3rd Extra View should clear the waiting for communication by itself.
Kind regards
DStv help team
Best regards,
DStv (MultiChoice)'s reply08 Apr 2020, 16:38
Official
Hi Felix M,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, we have resolved the issue on the Primary and 1ST Secondary decoder.
The 3rd Extra View should clear the waiting for communication by itself.
Kind regards
DStv help team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, we have resolved the issue on the Primary and 1ST Secondary decoder.
The 3rd Extra View should clear the waiting for communication by itself.
Kind regards
DStv help team
Best regards,
fM
felix M's updateReviewer Update
08 Apr 2020, 18:242 hours later my 3rd extra view is still not working..feels like I m going thru the same process again ,same as the previous week..
fM
felix M's update08 Apr 2020, 18:24
Reviewer Update
2 hours later my 3rd extra view is still not working..feels like I m going thru the same process again ,same as the previous week..