Scheduled disconnection

I scheduled disconnection of my DStv packages on 11/02/2016 via the self service option online - LONG before the set debit order date. Which I unfortunately failed to do in time the month before - so clearly my intention was to cancel my service!!<br> <br> Late yesterday I receive an sms stating that my debit order didn't go off on the 1st as \expected\" and they apologise for the error, they have fixed it and the debit order will go off that evening. Who gave them the right to run a debit order that I practically cancelled??<br> <br> I will reconnect the service when I am ready so fix this NOW before my account gets debited for a service that I do not wish to make use of now. Also, fix the online \"self service\" website to work proper and notify the accounts department to cancel debit orders when requested. Otherwise why have such a service if it is not working the way it should???"