Scathing Review of Onair TV in collaboration with DSTV

I’ve had one of the worst experiences with Onair TV, thanks to DSTV choosing them as an *********** partner and I’m compelled to share it. After waiting three weeks for the installation of a new dish for the decoder Onair TV sent me, I still got no help. The only person who even tried to assist me was an installer from Bushbuck Ridge, while the Onair TV help center kept marking my unresolved problem as "resolved." It was an absolute nightmare – I called and emailed constantly for three weeks with no solution in sight. Finally, after my patience ran out, I requested they come and collect their decoder, and what was their response? They had the nerve to tell me I need to pay R450 for collection! This level of service is shocking and downright unacceptable. If you value your time and money, stay far away from Onair TV! Furthermore, I have canceled my DSTV account after being a loyal customer for more than a decade. On the premium subscription. Because they refused to help me with the situation saying it was out of their hands as Onair TV are a 3rd party supplier. Onair are now threatening to have my credit rating negatively effected, as I have canceled my debit order, for a service I never received. I will not stand for this!

I do hope other DSTV customers stay away from their so called 'trusted supplier' who ****s people out of their money while DSTV will do nothing to help you.