SCARY FINANCIAL MANAGEMENT

<p>In December 2016 I decided to upgrade my DSTV decoder to the Explorer and negotiated a contract for 2 years with the Service Provider. I gave them the correct banking details.</p> <p> </p> <p>All went well, received no account, a debit order is signed to deduct from my bank account, so I was comfortable.</p> <p> </p> <p>on 17 January 2017 I received an SMS indicating that the payment is in arrears. I called DSTV immediately and confirmed my banking details, and it was correct. The lady assisting me at the Help Desk indicated that she fail to understand why the Debit Order did not go through. and escalated the issue with comebody who would call me back. I received a call demanding me to commit myself in paying the full bill in 6 months. I requested to speak to her supervisor and was informed that she do not have a supervisor.</p> <p> </p> <p>I called the helpdesk again and informed them that I am not prepared to pay for an error of DSTV and they escalated the call again.</p> <p> </p> <p>I was called by a lady who kindly made arrangements for the contract to be extended from April 2017 to March 2019 and that the account would be cleared.</p> <p> </p> <p>Today Multichoice deducted R4'436.00 from my account. called the helpdesk again and the issue was escalated again. I requested the lady who assisted me at the helpdesk if I can call whoever needs to deal with this and she indicated that they do not work on telephone numbers.</p> <p> </p> <p>For now I am Vivid of anger and do not know how to pay for Groceries and other budgeted amenities, and now I have to wait for a call to rectify the issue.</p> <p> </p> <p>I do not have a word to describe this.</p>