nM
neo M

1 reviews | Active since Aug 2013

03 Feb 2016, 11:44

******** CLIENTS WITH PRO RATA

I HAVE HAD ENOUGH WITH MULTICHOICE EVERY SECOND WEEK MY ACCOUNT GETS DISCONNECTED AND IM TOLD I HAVE TO PAY A CERTAIN AMOUNT. I MA ON A COMPACT OPTION WHICH IS R325 MONTHLY.<br> I PAID R200 ON THE 24TH OF JAN AS I WAS TOLD THATS HOW MUCH I OWE, YETSERDAY I GET A MESSAGE SAYING I OWE R307, SO HOW MUCH AM I PAYING THESE PEOPLE MONTHLY?<br> ITS R507 IN A SPACE OF A MONTH, <br> DO THEY EVEN KNOW HOW PRO RATA WORKS, BECAUSE EVEN THEIR CONSULTANTS HAVE NO CLUE OR CANT EXPLAIN TO CLIENTS.<br> I HAVE CALLED SEVERAL TIMES AND IM ALWAYS PUT THROUGH UNTRAINED AGENTS WHO CANT EVEN EXPLAIN THE COURSE OF THE HAPPENNINGS

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2016, 09:30
Official
Hello neozin,

Please accept our sincere apologies for the delayed response and for the inconvenience caused.

Kindly refer to your personal email, we have forwarded a response where you can reply with the required information.

Should you require any further assistance, please feel free to make use of our touch points below to contact us :

@DStvcare (twitter)
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DStv forum
www.dstv.com

Regards
Elna