******** clients

Multichoice is busy ******** their clients.

I am a loyal client of multichoice and who never skip a monthly payment, on the 29th June I went to pay my account at Spar, and the cashier informed me that my monthly premium was R1599.00 which I disputed and I ended up paying R900.00 because I use their premium package.

I then called multichoice to find out the big jump on the premiums, which they explained to me that it was an annual once of payment of insurance since I am having two decoders.

Then I asked them to show me the proof of communication about the once payment of insurance and they failed.

Now week in week out my viewing is being affected and they switch off whenever they want.

And to make matters worse DSTV employees are so *********** in a away that they can't even read their financial statement for individual clients and are very rude, yesterday I had to deal with an *********** embicile girl called Lindiwe, who does not customer service skill, nor have financial back round to assist clients.

DSTV must stop reaping of the poor of the poor, we are trying our utmost best to use their facilities but they are useless ever.

Then I called again and spoke to another lady who was working from home, with children making noise and dogs barking outside, that is the highest level of incompetence from the company we are paying every month..

Everyday the cut of my viewing I have to use my airtime to call them to fix their problem.

The insurance should be reversed from my account and be charged monthly, I have called them several times to request them to fix split the insurance and charge it throughout the year and they are still failing to resolve their systems, now I am tired of *********** company like this in our country.