******** within Multichoice

Iam now tired with the bad service of Multichoice, alteast now there is Fibre everywhere we will have an alternative. I did not pay for compact subscription when i was away and my DSTV was switched off immediately. 19 days after i use their chat service online to downgrade to the R29 subscription and i was told to pay R20.56. I took a walk to the outlet and pay R21 immediately and the channels were not opened. I chat again and i was told that there was a mistake and i should add R61 and i added R62 and Still could not get access to the channels. I chat with another lady she claimed that the two consultants were both wrong i should pay another R50 + R33 to be R82 so that the total should be R164. I asked her how should i believe this if her two colleques could easily lie and make me walk at night for something that does not exist. It didnt make sense to me for a R29 downgrade even after 19 days of pro rata. I requested a call on the chat and she claimed that someone is answering my call in a noisy place while i was alone in the house with no TV to watch. I gave an alternative number she told me about arreas which could not be clarified where they come from they come from since my subcription is pay as you watch. I suspect there are ******** within multichoice. I could not publish the bad long chats because of its size. Three wasted hours of bad service which would have been used meaningful.