********, NONSENSICAL BUSINESS DEALINGS

On 07 August 2019 I called Multichoice to disconnect my 1 of 2 subscriptions because I was moving from where I was staying. They cancelled and said I must pay a reconnection fee, which I did, even if I thought it was a ripoff! Little did I know that my troubles were not over as the Call Centre agent didn’t mention any of gibberish I heard today when I called in again!

Today, 07 November 2019 my 2nd subscription was disconnected, when I called to find out why, I was told I owe premiums on my 1st subscription because the cancellations department still needs to call me to find out why I cancelled! What the actual fudge?!!! Which ACT says we need to explain ourselves for cancellations and until then we will still be charged for services, which were not even rendered as I have cancelled months ago! It’s November I must still wait to be called for cancellation, which might happen next year even, until then my 2nd subscription will remain disconnected and I will still incur charges on both subscriptions!!!

A huge company like Multichoice conducting such business dealings! No wonder they want people to load Debit Orders for payment.