WS
Wesley S
1 reviews | Active since Mar 2011
14 Mar 2023, 13:48
******** / **********
So after your call centre has been phoning me non-stop to upgrade to the new decoder for the past 8 to 9 months. I receive a message from the bank consultant doing my home loan application that my dstv account is in arrears l, the best part is there is 3 of them with a total of about R7000 ridiculous. Please answer how i have 3 accounts and how it all added up to that total.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Mar 2023, 14:19Hi Wesley John Seconds,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Mar 2023, 14:19
Official
Hi Wesley John Seconds,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
WS
Wesley S's updateReviewer Update
15 Mar 2023, 18:13I did not stop my contract, you contact agents did this when they refused to downgrade my account. I did answer the phone after the 1st ring and the person on the other side disconnected the call the moment I answered. So you prevented me from using the service asking me to phone dstv then on air, pillar to post action. After 8month of no communication you list my name on 3 times on the buro.
Can you please provide me with a reference number as my next step is to contact the ombudsman as I can see we are not going to reach a resolution. Your people contacting me endless every month since then to sell me a new decoder but not having a answer for me regarding the complaint I logged at the time. Lucky for me I have screen shots of the chat with your agents.
Can you please provide me with a reference number as my next step is to contact the ombudsman as I can see we are not going to reach a resolution. Your people contacting me endless every month since then to sell me a new decoder but not having a answer for me regarding the complaint I logged at the time. Lucky for me I have screen shots of the chat with your agents.
WS
Wesley S's update15 Mar 2023, 18:13
Reviewer Update
I did not stop my contract, you contact agents did this when they refused to downgrade my account. I did answer the phone after the 1st ring and the person on the other side disconnected the call the moment I answered. So you prevented me from using the service asking me to phone dstv then on air, pillar to post action. After 8month of no communication you list my name on 3 times on the buro.
Can you please provide me with a reference number as my next step is to contact the ombudsman as I can see we are not going to reach a resolution. Your people contacting me endless every month since then to sell me a new decoder but not having a answer for me regarding the complaint I logged at the time. Lucky for me I have screen shots of the chat with your agents.
Can you please provide me with a reference number as my next step is to contact the ombudsman as I can see we are not going to reach a resolution. Your people contacting me endless every month since then to sell me a new decoder but not having a answer for me regarding the complaint I logged at the time. Lucky for me I have screen shots of the chat with your agents.