********, bad service and they lie

******** Bad service the 3.12 one of the Dstv sales people called me to sell a price lock package deal of 649 which I had not agreed to. On Air called me same day for 299 package I agreed to. the wrong order was delivered the order was delivered to my address on the 6.12 . the consultant called me from on Air *** at 16:37 and I told him the wrong order was delivered to my address. He said he will arrange for collection with ON THE DOT. I received sms that my on air package was cancelled. On 27.12 Fedex called for collection but only came on 31.12 18.13 I contacted DSTV and the consultant confirmed that my deal was cancelled on the system with Ref ***4-i172 and requested that I sent an email Dstvhelp which I did so you can arrange for collection. 2.01.2019 debit order of 618 went on my account, when I query with Dstv I get this email from Conny Ramathoka.

ENQUIRY REFERENCE NUMBER : *** Dear DStv customer, According to the interactions on the system,On the 3rd of December 2019 you took up the R649.00 price lock offer.System charged you R519 for Compact plus and R99 for the decoder& Installation.

What the helll??? Multichoice STOP ******** people, I never agreed to any package and u never delivered or connected me to this decoder. I want my money back, you ******* people. Where is the decoder u referring to and installation? How can you charge me for something I did not receive?