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I have been in a constant battle with dstv regarding my account.

Firstly they are inconsistent with their policies, and if you tell them to go back and listen to their so called calls that are recorded they still don't want to accept responsibility for giving customers incorrect information. Then what do they do, hand you over to collectors.

I was behind with my price lock plan and services was disconnected, I phoned dstv to find out the amount I needed to pay because I payed an amount that they said I owed but everytime I receive a statement there is still a huge amount overdue. I spoke to the team leader and he went over my account and explained in detail to my as to why I am owing the amount that is outstanding, with that I still confirmed with him if I payed amount owing of account will be up to date, he still confirmed this. After I payed amount due, received statement again but now there is another amount that is overdue.

What I cannot understand is, I did exactly as instructed by the person working for the company that knows their policies and procedures. They pulled their calls and got confirmation that this person told me to pay the amount.

Who's at fault here. Why can dstv not take responsibility for the incompetence of their staff.