1 reviews | Active since Jul 2016

01 Mar 2018, 09:43

********

My subscription i cancelled for the month of February. However I try to a transfer of R279.43 which my bank returned as unpaid for some nonsense reason. My DSTV was cut on Saturday 24th February. A lady from Multi choice called me yesterday at around 12:41 from I number I pick up as *27 11 ********** she told me the call was recorded and am I aware that I am in arrears of R192.00. Plus for reconnection of R60.00 I must pay R252. 00 and I will be reconnected for the month of March. The monthly premium will than convert back to R519.50 as from April first. I sent two smss to reset my decoder. Nothing. I call and another lady says I must R539.00 including R60.00 reconnection fee. There is a shortfall of R286.00. The lady of yesterday's conversation I asked several times whether she is sure of the R252.00 payment tocover me for the month of March. She assured me it is all in order. Find the taped conversation and refuse to pay the R286.00. Who do I delieve?. I have been a customer since _1997. Multi choice can write off that amount. My smartcard number is 1 ********** 088.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Mar 2018, 14:28
Official

Dear Eddie De Souza

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2018, 09:59
Official

Good day Eddie

Thank you for sending us your query.

I've checked on your DStv account and there's a debit order payment of R221.61.

However, the total balance required for the reconnection of service is R523.23. This will cover your viewing from today till 31 March 2018.

I apologise for any mis-communication received.

Thank you for your continuous support.

Kind regards

Dinah

Best regards,

's update02 Mar 2018, 10:14
Reviewer Update
I want to know as a fool why your lady says pay R252.00 for Match. I gave you to relevant info yet you still debit me with R221.00. What is it that you simply don't u understand? Did you get the voice recording? Yes or no. Now you want me to pay an additional amount of R50.00. Do I look crazy.? Do your job. I am one of your customers paying your salary. Switch me on right now.