****med by multichoice internet

Yet again I have a problem with MultiChoice internet. I am on a premium price lock with internet with multichoice and every month I have to call them to remind them to top up my internet data. And always when I call I get informed that I have canceled my internet subscription but yet I have to pay R1409 for something u say I have canceled which I never did. The people at the call center sound clueless on what is going with they internet department instead I was informed to send an email myself to they internet department. Why am I paying for something I need to remind multichoice to deliver. Another problem is that my initial agreement was I would pay R999 for internet and subscription because I am on premium. I received a bill of R1409 for November which I had to beg them to load data. I also see my bill for December is R1409 and I don't even have data I am seriously being ****med by multichoice