****med by Multichoice

I was ****med by multichoice, I app**** and ordered their internet router on the 24th of May, they shedule to deliver it June 7 and have not delivered it to date, month June they debited for something I have not received and they keep saying they delivered it and ive asked them a number of times to whom did they deliver to and who signed for it, they are now ******** us with the router they dont deliver it where it should be delivered but they deliver it to their friends,. Ive asked them to produce documents to show me where I signed for and whose ID they used to rica the simcard but no answer, ive also asked them who activitated the simcard because I didnt.