****med and ********** On Box Office **** Up!!!

I rented two movies on Box Office on 30 March 2021. I got an offer where if I rent one then I get another one free. I was able to rent the two movies on my DStv Explora and it was successful. I got a message that the rentals will expire by 1 April 2021 by about 11 PM.

But when I tried to watch the movies I rented yesterday, none of the movies showed up on the Box Office menu on my Explora. And still today, 1 April 2021, they are still not showing but they are supposed to be active until later this day.

I also tried accessing the Box Office internet on my laptop. I rented one of the movies I already rented and I was charged for it even though I already rented that movie! It's also funny that on both my Explora and the online Box Office account, there was no record of me ever renting a single movie. I've tried rebooting multiple times but when I go to Box Office it either says movies are downloading and I should check again later or the movies I rented are just not showing!

So what the actual hell is going on? If my movies are not on the system then I want all my refunds back immediately! And also, I can't be expected to pay for the same movies I already rented so I want my refund for the online Box Office as well please!