****med

I am a new subscriber to DSTV , having it for exactly under one week. I signed up to a price lock compact package which costs R549.00 per month. When my debit order went off they charged me for R683.00 , i then logged onto my profile and noticed that this would be my monthly bill. I contacted DSTV on the 28.06.2018 , informing them that this is not what i signed up for and that i have been overcharged. I was promised to receive a call from Management yesterday which did not take place. How do you overcharge customers and run debit orders on their accounts for amounts that are not based on the contract they signed and agreed to.